Call Center Service Price Comparison

Call Service Centers or Call Information Centers or Call Centers are a valuable part of any business and often allow customers and clients to connect with a live service representative to voice their complaints, opinions, or generally receive help for their concerns regarding their experience with your business. A call center is very good for business and will keep customers at ease when it comes to knowing how to contact you via phone call.

Call Me Private is mostly automated and requires very little overhead in order to keep our prices affordable and provided to you at the lowest prices possible. In our research, the general pricing for Call Center Services costs and what you can expect to spend:

• Monthly physical location rental: $2,000 - $30,000+ per month
• Costs for training new agent: $10,000 - $20,000
• Cost of salary for newly paid Call Center Representative: $10 - $15 per hour or $25,000 - $40,000 per year
• Rates to hire outside of the United States: $8 - $18 per hour
• Costs for hardware:
  • PC Desktop or Laptop: $200 - $600
  • Hardware network setup: $2,500
  • Phone system & setup: $250 - $400 per agent
  • Phone system network line: $15 - $35
  • High speed Internet: $50 - $200/month
• Costs for Inbound calls:
  • Shared pool of agents: $0.35 - $0.45 ¢ to $0.70 - $0.90 ¢ internationally per minute for calls to the US/Canada
  • Dedicated pool of agents: $8 - $15 to $22 - $28 interntionally per hour for calls to the US/Canada
  • Monthly pool of agents: $5 - $15 internationally per hour for calls to the US/Canada
• Costs for Outbound calls:
• Hourly: $6 - $10 per hour for low-level calls, $9 - $14 for moderate-level calls, $22 - $32 for high level calls, and $35 - $50 for specialized calls
• Commission: 10% to 25% per transaction/service
• Hourly + Comission: Salary base + Percentage per transaction/service
• Costs per country:
  • United States/Canada: $22 – $35 per hour
  • Western Europe: $40+ per hour
  • Eastern Europe $12 – $25 per hour
  • Australia: $35 – $55 per hour
  • Africa/Middle East: $15 – $20 per hour
  • Latin America: $8 – $18 per hour
  • Asia/Philippines: $8 – $14 per hour
  • India: $5 – $9 per hour
  • Pakistan: $6-$10 per hour

  After all is said and done, you can expect to spend a minimum of $3,500 per call service agent per month or for a full-time single employee will cost about $35,000 - $75,000/year managing a call center via in-house or outsourcing and paying the costs of these services.

  Setting up a new agent call on your new system may cost about $3,000 total while ongoing fees for keeping the phone line connected will run around $25 - $35 per month or about $400 per year.

  Price does not include the service fee for recording lines and data storage.

  For the total, including office space, office supplies, office necessities, office essentials, training, retention, salary, bonuses, you can expect to spend around $100,000 per call agent per year.

  In comparison to Call Me Private, we cannot tell you what your exact costs will be to train and hire an employee to use our service, but whether you adopt a work-from-home modal or work-in-office modal, you can figure the savings using our service.

  Our price comparison:
  • Virtual phone number: $2.95/month or $29.95/year
  • Rates per minute: $0.03
  • Rates per minute w/recording: $0.06
  • Cost per hour conversation: about $1.80
  • Cost per hour conversation w/recording: about $3.60
  • Cost per full-shift conversation: about $15
  • Cost per full-shift conversation w/recording: about $30
  • Cost per full-week conversation: about $75
  • Cost per full-week conversation w/recording: about $150
  • Cost per full-month conversation: about $300
  • Cost per full-month conversation w/recording: about $600
  • Cost per full-year conversation: about $3,700
  • Cost per full-year conversation w/recording: about $7,800

  Estimated costs per year: Less than $10,000 per virtual number at full-time

  With Call Me Private, there are additional features available at no extra cost other than the minutes that may be used per phone call. Features include Announcing, Blocking, Calling, Conference, Directory, Extensions, Forwarding, Messaging, Recording, Speed Dial, and Voicemail. There is no hardware to buy or software to install and there are no administrative costs and no location costs. Purchase your virtual number and begin your call center today!